Control Phase

Control Phase Activities:

Having completed the Define, Measure, Analyze and Improve phases of the A3 the proposed solutions must now be monitored for effectiveness to confirm that the proposed solutions addressed the root cause of the Rework problem and are maintained.

As part of the close out actions of the ‘Improve Phase’ an action plan was established to monitor the implementation of the proposed solutions to the Rework problem.

The simple ‘Action Plan’ tool consisted of the following:

Improvement	Who	What	By When
Improvement 1	EOC	Guidance document update	April 2013
Improvement 2	Cross functional team	Provide cross- functional refresher training	April 2013
Improvement 3	Analysts of the System	Electronic System Updates	June 2013

Monitoring of Improvements:

(1)   Visual Management System – continue to monitor WIP

(2)   Metrics on Rework – 3 month analysis of data post completion of solutions 1 and 2

(3)   At close of 3 month review period, calculations to be completed to confirm that A3 goal of a reduction of 25% in Change Request reworks is achieved.

(4)   In addition, 3 months subsequent to Electronic System Updates, calculations to be repeated to confirm that A3 goal of a reduction of 25% in Change Request rework is achieved.